For Families — Helping a Loved One Into Treatment

Starting the Conversation

What tends to help.

Lead with concern, not ultimatums.Talk about specific things you’ve seen and how they worry you. Labels like “addict” usually end the conversation.
Pick a calm, sober moment.Not during an argument, and not while they’re drinking or using.
Have a next step ready.Call us first so you already know the options and what insurance covers. “I already called. Can we talk to them together?” is easier to say yes to than an open-ended “you need help.”
Expect more than one talk.A “no” today isn’t a “no” forever. Keep the door open.

Courtyard walkway at the Ebb Tide residence

Confidentiality

Their privacy is protected by federal law.

Substance use treatment records are protected by HIPAA and by 42 CFR Part 2, one of the strictest privacy rules in healthcare. We can’t share anything about a client’s care with an employer, or with family, without their written consent.

For a lot of people, knowing that is what makes saying yes possible.

You’re Not Alone

Take care of yourself, too.

Families carry a lot. With consent, we involve families in treatment through updates and family sessions. Groups like Al-Anon and Nar-Anon also meet throughout Palm Beach County, and you deserve support whether or not your loved one is ready.

Common Questions

What families ask us most.

Can I call on behalf of someone else?

Yes. Many of our calls come from a parent, spouse, or sibling. We can explain how treatment works, check insurance, and help you plan the conversation, even if your loved one isn’t ready to call yet.

Will you tell my loved one that I called?

Your call is confidential. What happens next is up to you, and we can help you decide how and when to bring it up.

Can I be involved in their treatment?

With your loved one’s written consent, yes. We keep families informed and bring them into family sessions where it helps. Federal law requires that consent before we share anything.

What if they refuse?

Adults have to agree to voluntary treatment. If someone is in immediate danger, call 911. Otherwise, keep the door open, and lean on us for guidance on next steps.

You can make the first call for them.